Tag Archives: time

The worst possible #custserv practices

Most of the lists we all see in business magazines are all positive; the top ten strategies you should be exploring or 5 ways to improve your team, so it was striking when I saw that Forbes recently listed the … Continue reading

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Are you busy today?

A recent article in the New York Times suggested that everyone is busy today because they want to be. People perceive themselves as being more valuable if they are busy – as if we are programmed to think that there … Continue reading

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Two truths and a social lie

I read an interesting article in Forbes last week that asked several questions about social media to top executives, with the intention of seeing whether their views on social networking in the enterprise match with reality. Here is one of … Continue reading

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Customer service on Twitter varies wildly in quality

Time magazine just published a new study focused on how various companies, particularly retailers, are using Twitter to offer a new customer service channel. The results are interesting because they demonstrate that while some organisations are really ahead of the … Continue reading

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