Tag Archives: transparency

Honesty (in social media) is the best policy

One of the big differences about social media compared to other communication channels is that it is very open and transparent. Take Twitter for example, many messages are exchanged openly as if they are emails between two people, yet that … Continue reading

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Contributing to the UK Economy with Collections

The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts; debt recovery agencies, tracing and allied professional services. The latest CSA estimates of UK consumer debt, based on … Continue reading

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Amplifying your voice

The assumption on most social networks is that any conversation between the company representative and the customer (or potential customer) is open and visible to all, whether as Twitter messages or a Facebook wall discussion. Calls to a contact centre … Continue reading

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The changing nature of customer service

As I left Edinburgh castle last week and contemplated a trip back down to South Africa, I was thinking about some of the key messages that I could take personally from the debate we organised. Customer service within social media … Continue reading

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