Tag Archives: tweet

The omni-channel demands equal service for all customer service

Back in the day when writing a letter of complaint to a customer service centre was still the best way to get a response, how quickly did you expect to get a reply from the company you reached out to? … Continue reading

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Can a bike really tweet?

The latest news from the South by SouthWest event in Austin, Texas, is that an advertising agency has left twenty bicycles around the city for visitors to use. But these are no ordinary bikes, they have GPS equipment built-in and … Continue reading

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#NBCFAIL shows how broadcast TV has changed forever

#NBCFAIL may not mean to you a lot if you are not a social media fan, but it has been the talk of the weekend. NBC is the American broadcaster with the rights to broadcast the London Olympic games. On … Continue reading

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Social media and the shops

Twitter has become the tool of choice for many professionals to air grievances about the service they receive from retailers, utilities, banks, and telecoms firms. Consumers using Twitter – and similar social tools – are vocal in their use of … Continue reading

Posted in Contact Centres, Customer Service, Social Media | Tagged , , , , , , , , , , , , | 1 Comment