Tag Archives: uk

UK CX Is Improving, But Forrester Still Says No Brand Is Excellent

This week saw London hosting the annual Forrester Research CX Europe event soon after they released their new UK CX Index data earlier this month. Scores for six out of the eight industries surveyed in the UK have improved their … Continue reading

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Will CMA Plans Stimulate Energy Competition in the UK?

This week the Competition and Markets Authority (CMA) announced the results of an 18-month investigation into competition in the UK energy market. The main headline concludes that customers are being overcharged by almost £2bn annually and something has to be … Continue reading

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Exploring the 2016 UK Customer Satisfaction Index

The UK Institute of Customer Service recently released the January 2016 UK Customer Satisfaction Index. This research is updated twice a year and explores the level and quality of customer service in the UK across various industry sectors, including both … Continue reading

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Retail Sales Down Despite Black Friday

This blog is by Liz Parry, strategic account director at Teleperformance UK. New data from KPMG and the British Retail Consortium (BRC) suggest that retail sales were down in November despite the hype and noise that surrounded the Black Friday … Continue reading

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What Do UK Rail Passengers Really Want?

This article is by Sasha Jenkins, Business Development Director at Teleperformance UK. Twice a year, the independent transport user watchdog, Transport Focus, collects data on what rail passengers think of the service they receive. The National Rail Passenger Survey (NRPS) … Continue reading

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Will Fresh Ideas From Amazon Change UK Retail Forever?

Following on from my recent article about the battle brewing between Amazon and Jet for online ecommerce, it looks like Amazon is within a month of launching a fresh grocery service in the UK called Amazon Fresh. When comparing Amazon … Continue reading

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Where Will Smart Energy GB Go Now?

What will happen to the smart meter programme now that the chair of Smart Energy GB has been ousted? Baroness McDonagh found out in a call to the Energy Secretary Amber Rudd that her two-year stint is now over. McDonagh … Continue reading

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Do Energy Companies Need to Improve Customer Service?

As I wrote in my last blog, the UK energy industry was generally pleased to see that the political uncertainty around the UK general election was swiftly dampened by the Conservative party winning a majority, but there are still critics … Continue reading

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How did the UK general election affect utility companies?

The UK general election last month resulted in a surprise win for David Cameron’s Conservative party. After five years of coalition government, the UK has returned to a single party majority and the Prime Minister has a mandate to focus … Continue reading

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Fixed and Mobile convergence: Tech supporting business of all sizes

 The dividing line between the use of Fixed and Mobile telecoms is becoming increasingly blurred. This has been seen for a long time in large enterprises, but it is clear that the SME market is following – creating huge potential. … Continue reading

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