Tag Archives: upsa

Delivery Disasters Cause 73% of Customers To Shop Elsewhere

The Institute of Customer Service (ICS) estimates that during the last Christmas period in the UK over 16 million customers suffered delivery delays with items they had ordered and this was directly responsible for 73% of them avoiding the retailer that … Continue reading

Posted in Current Affairs, Customer Service, Strategy | Tagged , , , , , , , , | Leave a comment