Tag Archives: us

Retailers are lagging on their social response

New data from the US shows that more than half of retailers there are now using social networks as a communication channel – customer service really has gone social. But digging down into the numbers, it seems that not everyone … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , | Leave a comment

More than half of US consumers are using social customer care

I recently found a research paper online focused on the state of social customer care. Published by NM Incite, the analysis explores a full range of issues raised by social customer service – or ‘social care’ as the report puts … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , , , | Leave a comment