Tag Archives: utility

Energy customers want better service and prices

For a long time now I have been talking about the importance of customer service in the UK utility sector – in particular how the big players stand to lose market share to new market entrants who know how to … Continue reading

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Are you using a smart energy meter?

Despite the collapsing global oil price, energy prices in the home are not dropping very quickly. Customers still need to be careful about the energy they use and smart meters are a good way to keep tabs on the energy … Continue reading

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How smart are smart energy meters?

This post is by Stuart Morris, Strategic Account Director at Teleperformance UK. Smart meters have been around for some time now and most people appreciate the benefits. The customer feels they have more control over their utility use when they … Continue reading

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Compliance: at the heart of everything

This blog is by Frank Hammerton, the Business Development Director of Teleperformance Collections. The collections business is changing and fairness is at the heart of new regulations that will shake up the industry. This is all linked to the demise … Continue reading

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