Tag Archives: website

Multichannel retail and price comparison

I asked in my last blog about how camera manufacturers are starting to engage with the social web and this led me to some thoughts on the multichannel retail environment that I wanted to share on the blog. One of … Continue reading

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Website integration is all down to customer service

Bicycle and car parts retailer Halfords has conducted some research that found over a third of their customers had checked the company website before even entering the store. Customers are checking to see if a product is stocked, store opening … Continue reading

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Social customer service

Many firms have started working with the various online social networks, in a bid to interact directly with customers and particularly to engage with dissatisfied customers. We have all seen the firestorms that can be created on a network like … Continue reading

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Ecommerce – it’s tough at the top

It’s a tough job being an eCommerce Head these days. More and more shoppers are choosing the online channel because of convenience, advancement of online offerings by retailers – and cost, getting to the high street and parking is expensive! … Continue reading

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