Tag Archives: wikipedia

Tripadvisor grows up

In a week where the Advertising Standards Authority is due to rule on Tripadvisor in the UK, the company has decided to launch a dedicated customer care line – mainly to help out disgruntled hotel and restaurant owners clean up … Continue reading

Posted in Current Affairs, Customer Service, Social Media, Technology | Tagged , , , , , , , , , , , , , | 1 Comment

C2C: Customers can help each other

Everyone in the service sector knows about the acronyms B2C and B2B – business-to-customer and business-to-business. It describes the nature of a business; are they marketing goods or services to end consumers – like a retailer – or to other … Continue reading

Posted in Customer Service, Outsourcing, Social Media | Tagged , , , , , , , , , | Leave a comment