Monthly Archives: August 2016

Will Drones Transform Customer Delivery Expectations?

Posted on August 23, 2016 by Matt Sims

Can you remember back to December 2013 when Amazon announced that they were exploring the idea of drone deliveries? Many people thought that Amazon was joking. Others thought that it was a publicity stunt. The announcement got endless media coverage … Continue reading →

Posted in Current Affairs, Customer Service, Innovation, Technology | Tagged , , , , , , | Leave a comment

Scammers chasing customer data on social media

Posted on August 18, 2016 by richardnichollstp1

A recurring theme for everyone involved in managing the customer experience is how the number of channels used has dramatically increased in the past few years. Social networks and now mobile chat channels are increasing the ways that customers can … Continue reading →

Posted in Current Affairs, Customer Service, Social Media, Strategy, Technology | Tagged , , , , , , , , , | Leave a comment

How Do Customers Really Want To Consume Content?

Posted on August 17, 2016 by simondillsworth

The BBC recently launched a new app called BBC+. It aims to roll together a variety of BBC content all into one place, but some analysts are suggesting that many people are suffering app fatigue. Commenting on the BBC+ app, … Continue reading →

Posted in Current Affairs, Strategy, Telecoms | Tagged , , , , , , , | Leave a comment

Invest in CX To Keep The Customers You Already Have

Posted on August 4, 2016 by Matt Sims

The industry analyst Gartner says that, based on their research, the customer experience (CX) is now the top priority for 89% of business executives. As I wrote in one of my recent blogs, there is research that shows this focus … Continue reading →

Posted in Current Affairs, Customer Service, Strategy | Tagged , , , , , | Leave a comment

50,000 Volunteers Will Create A Fantastic Customer Experience At Rio 2016

Posted on August 3, 2016 by Matt Sims

This week sees the launch of the Rio 2016 Olympic games. As with any Olympic games there has been the usual frenzy of activity in the lead up to the event with the organisers rushing to be ready on time … Continue reading →

Posted in Current Affairs, Customer Service, Social Media, Strategy | Tagged , , , , , , , , , , , , , | Leave a comment