Monthly Archives: June 2016

Partnerships Are Essential For Successful Outsourcing

Posted on June 24, 2016 by Matt Sims

This week the Teleperformance team was at the National Outsourcing Association annual symposium, possibly the biggest event on the outsourcing calendar in the UK. We had arranged for Kate Vitasek, the author of “Vested” to be there signing books. Kate’s … Continue reading →

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Creating an immersive retail brand experience

Posted on June 21, 2016 by williamvcarson

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. I have been exploring some of the key themes that will be discussed at the Retail Week CX Summit and Awards in London this week. It’s one of the … Continue reading →

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Investing in Vested Outsourcing

Posted on June 20, 2016 by Matt Sims

For as many years as I can care to remember now, I have talked about shared success as the key to making outsourcing work. Outsourcing should have been renamed partnership many years ago as the term still implies that one … Continue reading →

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What is the role of the shop in modern retail?

Posted on June 17, 2016 by williamvcarson

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. I have been exploring some of the key themes that will be discussed at the Retail Week CX Summit and Awards in London next week. It’s one of … Continue reading →

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Bots need to get emotional before they really make a difference to customer experience

Posted on June 15, 2016 by simondillsworth

There has been a lot of press about the potential of chat bots to revolutionise the customer experience. I am an advocate but see the obvious challenge in that, as things stand today, bots will only be as good as … Continue reading →

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Rebuilding The Customer-Focused Bookstore

Posted on June 13, 2016 by williamvcarson

This post is by Phil Crossley, Business Development Director at Teleperformance UK. I’m looking forward to the Retail Week CX Summit and Awards later this month. It’s one of the biggest annual events for those involved in retail in the … Continue reading →

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