Monthly Archives: July 2015

Will Fresh Ideas From Amazon Change UK Retail Forever?

Posted on July 30, 2015 by simondillsworth

Following on from my recent article about the battle brewing between Amazon and Jet for online ecommerce, it looks like Amazon is within a month of launching a fresh grocery service in the UK called Amazon Fresh. When comparing Amazon … Continue reading →

Posted in Current Affairs, Customer Service, Innovation, Retail | Tagged , , , , , , , , , , , , , | Leave a comment

Do Banks Need Humans?

Posted on July 29, 2015 by richardnichollstp1

Banks have been developing an online offering for many years now. The first online banks arrived in the UK in the late 1990s so the leading companies already have two decades of online banking experience now. Online banking has become … Continue reading →

Posted in Current Affairs, Customer Service, Financial Services, Strategy, Technology | Tagged , , , , , , , , | Leave a comment

Low Prices vs Great Service – which will win in the battle for our wallets?

Posted on July 23, 2015 by simondillsworth

Can Jet break my Amazon habit? That’s what the new ecommerce site is aiming to achieve now they have finally launched. Their plan is to eventually charge a $50 membership that will give access to prices that beat their giant rival. … Continue reading →

Posted in Current Affairs, Customer Service, Retail, Strategy | Tagged , , , , , , , , | 1 Comment

Apple Pay Launches in the UK

Posted on July 20, 2015 by richardnichollstp1

Apple Pay has arrived in the UK. I saw Pete Markey, the Chief Marketing Officer of the UK Post Office proudly demonstrating his Apple Watch on LinkedIn earlier this week – presumably paying for something by tapping his watch on … Continue reading →

Posted in Current Affairs, Customer Service, Financial Services, Innovation, Retail, Technology | Tagged , , , , , , , , , | Leave a comment

UK Retail Eyes Strong Growth

Posted on July 15, 2015 by williamvcarson

 This post is by Liz Parry, Strategic Account Director at Teleperformance UK. The British Retail Consotium (BRC) just published new data indicating that retail growth in the UK is stronger than it has been for a long time. Total spending … Continue reading →

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , | Leave a comment

Where Will Smart Energy GB Go Now?

Posted on July 10, 2015 by stuartmorristp

What will happen to the smart meter programme now that the chair of Smart Energy GB has been ousted? Baroness McDonagh found out in a call to the Energy Secretary Amber Rudd that her two-year stint is now over. McDonagh … Continue reading →

Posted in Current Affairs, Customer Service, Strategy, Technology | Tagged , , , , , , , , , | Leave a comment

Do Executives Really Believe in Great Customer Service?

Posted on July 9, 2015 by Matt Sims

A new report from the Institute of Customer Service (ICS) suggests that the suspicion of many customers is actually true – that most executives have no idea what their customers really want. In addition, these same executives are charged with … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Strategy | Tagged , , , , , , , , , , , | Leave a comment

Shifting Sands for Finance in the UK

Posted on July 8, 2015 by richardnichollstp1

The Financial Service industry in the UK is constantly changing and the recent weeks have been no different with HSBC retrenching services and reducing its staff numbers, government plans to sell RBS back to private investors and the regulators launching … Continue reading →

Posted in Current Affairs, Customer Service, Financial Services | Tagged , , , , , , , , , , , , | Leave a comment

Ryanair: Something to be proud of (again).

Posted on July 2, 2015 by williamvcarson

Around 1988/89 I attended the London bash to celebrate Tipperary winning the All Ireland Hurling Championship. One of the guests that night was Tipp businessman Tony Ryan, co-founder of Ryanair. The establishment of the airline and its growth was something … Continue reading →

Posted in Current Affairs, Customer Service, Strategy, Travel | Tagged , , , , , , | Leave a comment

Your home is Alive! …and her name is Alexa

Posted on July 1, 2015 by simondillsworth

There has been much commentary about a future of ‘Connected Cities and Connected Homes’ and the launch of Amazon Echo is an exciting development that really does start to bring the home alive. Echo is a combined speaker and microphone … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Innovation, Technology | Tagged , , , , , , , , , , | Leave a comment