Tag Archives: mobile

Quad-Play Subscriptions Will Soar In 2016

Posted on February 10, 2016 by simondillsworth

It was interesting to see the Weekend FT providing a detailed comparison of the potential quad-play market in the UK. The FT reminded readers that a decade ago customers knew where they stood with telcos – BT sold phones and … Continue reading →

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US Consumers Rejecting Home Broadband In Favour of Mobiles

Posted on December 28, 2015 by simondillsworth

An interesting survey of US broadband consumers in the USA showed some interesting results recently. The Pew Research centre found that 80% of US adults have access to the Internet now, which is increasing slowly because presumably most people in … Continue reading →

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Fixed and Mobile convergence: Tech supporting business of all sizes

Posted on April 2, 2015 by simondillsworth

 The dividing line between the use of Fixed and Mobile telecoms is becoming increasingly blurred. This has been seen for a long time in large enterprises, but it is clear that the SME market is following – creating huge potential. … Continue reading →

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Is Customer Service Adapting to the Mobile Customer?

Posted on January 22, 2015 by brownsourcing

Mobile commerce used to be considered an added extra. Most customers browsing an online store would shop on a laptop or PC and not on the tiny screen of their phone – but that has all changed. Phone screens are … Continue reading →

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Will the BT-EE deal change telco content strategy?

Posted on December 19, 2014 by simondillsworth

The BT saga rolls on. Now it appears to be confirmed that they will takeover EE, the biggest mobile network in the UK. This would create a British giant by combining the largest landline network with the largest mobile network  … Continue reading →

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Will BT make Quadplay a success in the UK?

Posted on November 28, 2014 by simondillsworth

It was confirmed this week that BT is in early stage discussions to purchase a Telecoms operator – potentially either O2 or EE. If the industry commentators are right and the deal is as described then this confirms the view … Continue reading →

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Contact centre of the future – part two

Posted on September 15, 2014 by simondillsworth

The way that customers interact with brands is changing fast. In fact, it could be argued that the entire relationship betweens brands and customers has been revolution in the past six or seven years for a couple of important reasons. … Continue reading →

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When will quad-play take off in the UK?

Posted on August 20, 2014 by simondillsworth

Telecoms Tech News magazine published an interesting article recently on whether quad-play could take off in the UK. Quad-play describes the bundling of various services that telcos typically offer – allowing customers to buy their TV, Internet, home phone, and … Continue reading →

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More mobile industry collaboration is good news for the operators – and their customers

Posted on August 5, 2014 by simondillsworth

BT has just announced plans to bundle a 4G mobile service into a complete package for Small to Medium-size Enterprises (SME) that also includes free wi-fi across the country. This is hard evidence that SME working patterns are changing. More … Continue reading →

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Communication is changing customer service today

Posted on July 9, 2014 by veronicawardell1

What is the customer service industry focused on today? In the past decade – maybe even just the last half a decade – the industry has changed dramatically, but the core focus remains the pursuit of an improved customer experience. … Continue reading →

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