Category Archives: Travel

Rail Refunds Need a Customer Experience Overhaul

Posted on July 7, 2016 by williamvcarson

This blog is by Sasha Jenkins, Business Development Director at Teleperformance UK. A report published by the Office of Rail and Road (ORR) a couple of months ago suggested that over 80% of rail passenger refunds that could be claimed … Continue reading →

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Rail: Small Speed Increases Can Bring Big Changes For Customers

Posted on April 18, 2016 by williamvcarson

This post is by Sasha Jenkins, Business Development Director at Teleperformance UK. What I find really interesting about the new Virgin Trains “Azuma” train from Hitachi is not so much that it can go faster than the existing rolling stock, … Continue reading →

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What Do UK Rail Passengers Really Want?

Posted on October 30, 2015 by williamvcarson

This article is by Sasha Jenkins, Business Development Director at Teleperformance UK. Twice a year, the independent transport user watchdog, Transport Focus, collects data on what rail passengers think of the service they receive. The National Rail Passenger Survey (NRPS) … Continue reading →

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Ryanair: Something to be proud of (again).

Posted on July 2, 2015 by williamvcarson

Around 1988/89 I attended the London bash to celebrate Tipperary winning the All Ireland Hurling Championship. One of the guests that night was Tipp businessman Tony Ryan, co-founder of Ryanair. The establishment of the airline and its growth was something … Continue reading →

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The tourism industry is being reshaped as customer service becomes a priority

Posted on August 19, 2014 by veronicawardell1

The recently published UKCSI (UK Customer Services Index) has shown some interesting results for the tourism sector. Six individual tourism-related organisations were named in the top 50 of all organisations in the UK. The UKCSI research is conducted by the … Continue reading →

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One of the best hotels in the world is in Llandudno

Posted on May 15, 2014 by Julia Gibbs

As customer service becomes more complex and spans so many channels it often appears that the only way any organisation can succeed is by spending a lot of money. But without the right attitude to service, even an enormous investment … Continue reading →

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UK travels firms exploring better customer service

Posted on April 22, 2014 by Julia Gibbs

A new report from Elitetele.com where they questioned senior travel professionals about their industry shows that in over 80% of responses, the industry leaders believe that improved customer service and more productive staff are the main areas of focus for … Continue reading →

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