Tag Archives: virgin

Rail: Small Speed Increases Can Bring Big Changes For Customers

Posted on April 18, 2016 by williamvcarson

This post is by Sasha Jenkins, Business Development Director at Teleperformance UK. What I find really interesting about the new Virgin Trains “Azuma” train from Hitachi is not so much that it can go faster than the existing rolling stock, … Continue reading →

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The Quest For UK Quad-Play

Posted on February 12, 2016 by williamvcarson

This post is by Richard Haddock, Strategic Account Director at Teleperformance UK. 2016 is already looking like an interesting time for the telco market in the UK. Big players are either coming together through various mergers and acquisitions – like … Continue reading →

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Will Content Remain King?

Posted on February 11, 2016 by williamvcarson

This post is by Richard Haddock, Strategic Account Director at Teleperformance UK. We all know the expression ‘content is king.’ Everyone in media-land uses this expression and the strategy of getting the content right and scooping up customers has transferred … Continue reading →

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All Premier League Matches, All The Time

Posted on December 3, 2015 by simondillsworth

I have previously blogged about the importance of content for telcos. A situation is developing where customers are far more interested in what is available to watch on their network, rather than any technical comparisons, such as the download speed … Continue reading →

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Will the ‘gaming generation’ move the goalposts in the war on content?

Posted on October 29, 2015 by simondillsworth

The battle for consumers within the consumer space is fascinating: Sky, Virgin, and BT as the established main players have a leading position in the market due to the investment they have made in cable infrastructure and content. They have … Continue reading →

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Great Content Comes From The Internet, Not a Cable Service

Posted on August 26, 2015 by simondillsworth

A recurring theme on my blogs has been that competition does not always come from where you expect it. BT Sport has just secured rights to screen the next Ashes series – five years ago who would have thought that … Continue reading →

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When will quad-play take off in the UK?

Posted on August 20, 2014 by simondillsworth

Telecoms Tech News magazine published an interesting article recently on whether quad-play could take off in the UK. Quad-play describes the bundling of various services that telcos typically offer – allowing customers to buy their TV, Internet, home phone, and … Continue reading →

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Companies that thrive don’t only think about the sale

Posted on April 1, 2014 by Julia Gibbs

Sir Richard Branson, founder of the Virgin Group of companies is often help up as an example of an entrepreneur who started small and over the years has built a global empire of businesses – and all along following his … Continue reading →

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Is it possible to ‘humanise’ a big brand online?

Posted on October 28, 2013 by Julia Gibbs

When we talk about people engaging with a customer service channel it is often said that the consumer has interacted with a brand. Of course, the reality is that the customer has engaged with another person – an employee and … Continue reading →

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Listening to the voice of the customer

Posted on October 17, 2013 by Matt Sims

The Internet is full of good and bad examples of customer service. Many people make a living just documenting all these case studies, but one recent example that went viral caught my attention. When a customer used a chat session … Continue reading →

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