Tag Archives: london

Engage Customer 2015: What I’m Looking To Learn

Posted on November 5, 2015 by Alistair Niederer

We are just three weeks away from the Engage Customer 2015 summit in London. This event always proves to be an excellent day where people on the frontline of managing customer interactions can debate current problems and future strategies. There … Continue reading →

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When brands take social complaints seriously

Posted on May 20, 2014 by Julia Gibbs

Sometimes the power of social media is demonstrated in a very powerful way when a customer complains. But the real story is often in the way that brands engage with their customers. Sometimes a negative can even be turned into … Continue reading →

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , | 1 Comment

One of the best hotels in the world is in Llandudno

Posted on May 15, 2014 by Julia Gibbs

As customer service becomes more complex and spans so many channels it often appears that the only way any organisation can succeed is by spending a lot of money. But without the right attitude to service, even an enormous investment … Continue reading →

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Is the quality of customer experience more important than the product itself?

Posted on November 27, 2013 by Julia Gibbs

Here is a customer service quiz. Which leading retail Chairman recently said that the service you provide is more important that the product itself? His exact words were: “The company that provides the best relationship with the customer will win … Continue reading →

Posted in Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , | 1 Comment

It’s Social Media Week 2013 #SMW13

Posted on September 23, 2013 by Julia Gibbs

This is social media week 2013, otherwise known as #SMW13 to those talking about it on Twitter. 10 cities around the world will be taking part, including London in the UK. Social media week is all about connecting people and … Continue reading →

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Can a bike really tweet?

Posted on March 14, 2013 by Matt Sims

The latest news from the South by SouthWest event in Austin, Texas, is that an advertising agency has left twenty bicycles around the city for visitors to use. But these are no ordinary bikes, they have GPS equipment built-in and … Continue reading →

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All change for global brands, even James Bond

Posted on October 23, 2012 by Matt Sims

Brand Republic recently published a six-point guide to how Red Bull has torn up the branding and marketing guidebook with their Stratos project. It’s a good point, but consumer brands are changing how they interact with all of us on … Continue reading →

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People are social in many ways, not just on social media

Posted on October 18, 2012 by Matt Sims

I visited The Grenadier pub in Belgravia recently with a group of industry analysts who were visiting Teleperformance UK from all over the world. Of course, when people visit London, one of the places they always want to visit is … Continue reading →

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Building a social business

Posted on September 19, 2012 by Julia Gibbs

It is clear that companies are going social. It’s no longer possible to restrict social media to the hiring process, or marketing, or customer service – the increased transparency of the social web is meaning that many corporate departments are … Continue reading →

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Welcoming the Paralympics to London!

Posted on August 29, 2012 by Alistair Niederer

Today we welcome the Paralympics games to London. The UK was the birthplace of the Paralympic movement with the original games taking place at Stoke Mandeville hospital in Aylesbury in 1948 – this is where the Paralympic mascot Mandeville gets his name. … Continue reading →

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