Monthly Archives: March 2016

The ‘Uberfication’ of Financial Services

Posted on March 21, 2016 by richardnichollstp1

I recently attended the Marketforce 20:20 FS Customer Experience event and wrote about my initial reflections last week in my blog.  I wrote about the need for banks to change and become adopters of technology and new thinking and have … Continue reading →

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Will CMA Plans Stimulate Energy Competition in the UK?

Posted on March 17, 2016 by stuartmorristp

This week the Competition and Markets Authority (CMA) announced the results of an 18-month investigation into competition in the UK energy market. The main headline concludes that customers are being overcharged by almost £2bn annually and something has to be … Continue reading →

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Redefining The Needs Of Bank Customers

Posted on March 16, 2016 by richardnichollstp1

Last week I attended a MarketForce event focused on customer experience in financial services. One of the key messages I took away from that event was the growing importance of data in the customer experience and how important it is … Continue reading →

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A 20:20 Customer Experience in Financial Services

Posted on March 11, 2016 by Matt Sims

More than a year ago, the UK head of banking at Santander said that the banking industry is facing a Kodak moment. Steve Pateman was suggesting that banks are facing an existential crisis because of financial technology (fintech). We all … Continue reading →

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What Is Really Affecting Retail Job Numbers?

Posted on March 8, 2016 by williamvcarson

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The British Retail Consortium (BRC) has published new research last week estimating that the retail sector in the UK might lose up to 900,000 jobs by 2025 if … Continue reading →

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Does Kodi Offer Viewers A Vision Of How To Find Content?

Posted on March 7, 2016 by simondillsworth

I have often talked about the importance of content to the big Internet Service Providers and telcos, but there are a few interesting developments taking place that I think could be important in the coming year. First is the explicit … Continue reading →

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Argos Ideas Could Shake Up The UK Omnichannel

Posted on March 4, 2016 by williamvcarson

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The UK Takeover Panel has recently given Sainsbury’s more time to consider their offer for Home Retail – owner of the Argos chain. This is because a South … Continue reading →

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