Tag Archives: telecoms

How Do Customers Really Want To Consume Content?

The BBC recently launched a new app called BBC+. It aims to roll together a variety of BBC content all into one place, but some analysts are suggesting that many people are suffering app fatigue. Commenting on the BBC+ app, … Continue reading

Posted in Current Affairs, Strategy, Telecoms | Tagged , , , , , , , | Leave a comment

’60 Seconds and counting…and then I’m gone’..

I was fascinated to learn about the science Netflix is using to make sure they grab subscriber attention as quickly as possible. I have blogged on many occasions regarding the importance of content and how it is the quality of … Continue reading

Posted in Current Affairs, Customer Service, Strategy, Technology, Telecoms | Tagged , , , , , , , | Leave a comment

The Quest For UK Quad-Play

This post is by Richard Haddock, Strategic Account Director at Teleperformance UK. 2016 is already looking like an interesting time for the telco market in the UK. Big players are either coming together through various mergers and acquisitions – like … Continue reading

Posted in Current Affairs, Customer Service, Technology, Telecoms | Tagged , , , , , , , , , | Leave a comment

Will Content Remain King?

This post is by Richard Haddock, Strategic Account Director at Teleperformance UK. We all know the expression ‘content is king.’ Everyone in media-land uses this expression and the strategy of getting the content right and scooping up customers has transferred … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , , | Leave a comment

Quad-Play Subscriptions Will Soar In 2016

It was interesting to see the Weekend FT providing a detailed comparison of the potential quad-play market in the UK. The FT reminded readers that a decade ago customers knew where they stood with telcos – BT sold phones and … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , , , | Leave a comment

Will The Tech Giants Make Us Cut The Cord On Pay TV?

I have talked a lot about how content and innovation is the key to winning subscribers. I have also talked about how pay-subscription TV services such as Sky will come under increasing pressure as over-the-top streaming services become better and … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Telecoms | Tagged , , , , , , , , , , , , | Leave a comment

BT and EE Merger Approved: Good For UK Telcos?

So the UK Competition And Markets Authority (CMA) has cleared the merger of BT and EE after investigating the deal for six months. Several companies in the telco sector objected to this merger so what does this mean for the … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Telecoms | Tagged , , , , , , , , , , , | Leave a comment