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Blogroll
Tag Archives: network
US Consumers Rejecting Home Broadband In Favour of Mobiles
An interesting survey of US broadband consumers in the USA showed some interesting results recently. The Pew Research centre found that 80% of US adults have access to the Internet now, which is increasing slowly because presumably most people in … Continue reading
Posted in Current Affairs, Customer Service, Telecoms
Tagged broadband, customer experience, customer service, internet, IoT, landline, mobile, network, telco, telecoms, usa
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‘Connected’ Broadband: The Trojan Horse that could prove key in securing and retaining subscribers?
I have blogged regularly about how broadband/network provision are the basic ‘table stakes’ that consumers expect. There is no longer a wow factor about speed – consumers expect the network to be fast, reliable, and allow them to do what … Continue reading
Posted in Current Affairs, Customer Service, Telecoms
Tagged amazon, broadband, cloud, content, internet, network, telcos, telecoms
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Retails Banks Need Great Broadband Too
I have frequently blogged about how I believe that Internet Service Providers need to focus less on the network itself – which is becoming a hygiene factor – and emphasise the quality of the content available on their network. What … Continue reading
Posted in Current Affairs, Customer Service, Financial Services, Technology, Telecoms
Tagged 3g, 4g, bank, banking, BBA, broadband, infrastructure, internet, isp, network, telco, telecoms
1 Comment
Game on! The Battle Over Content Is Heating Up
I blogged recently about the importance of content and how I believe that the Internet Service Providers need to concern themselves more with the quality of content they are offering than with incremental improvements in network quality. Customers today take … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Innovation, Technology, Telecoms
Tagged amazon, broadband, content, drama, internet, isp, movies, netflix, network, Sky, sport, telecoms
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Who pays for Internet infrastructure?
You plug in your computer or connect your phone to 3G or 4G and you are online – the information flows. But have you ever thought about who is providing the infrastructure that allows information to flow around the world … Continue reading
Posted in Current Affairs, Strategy, Technology, Telecoms, Utilities
Tagged broadband, content, infrastructure, internet, internet service provider, iplayer, isp, net neutrality, netflix, network, spotify, video, youtube
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Will the BT-EE deal change telco content strategy?
The BT saga rolls on. Now it appears to be confirmed that they will takeover EE, the biggest mobile network in the UK. This would create a British giant by combining the largest landline network with the largest mobile network … Continue reading
Posted in Current Affairs, Customer Service, Strategy, Technology
Tagged acquisition, broadband, bt, content, EE, internet, mobile, Moodys, network, Pay TV, telco, telecoms, telegraph, tv
2 Comments
Developing Rural Broadband Increases Customer Loyalty
In a recent blog I explored some of the potential routes to improving broadband speed across the country, but it seems that I forgot to mention the sea. BT has just completed a 250km subsea cable project that connects several … Continue reading
Posted in Current Affairs, Customer Service, Innovation, Technology, Telecoms
Tagged broadband, bt, cables, content, innovation, internet, loyalty, network, rural, scotland, subsea
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Telco M&A Speculation Heats Up in the UK
I recently wrote about market speculation that BT may be about to buy mobile network o2. The speculation has increased and there is a BT board meeting today with acquisitions on the agenda – Bloomberg reports that o2 is at … Continue reading
Posted in Current Affairs, Customer Service, Innovation, Strategy, Telecoms
Tagged broadband, bt, BT Sport, content, entertainment, internet, LG, Liberty Global, network, o2, Pay TV, premier league, Sky, telco, telecoms, virgin media, vodafone
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Content really is king – for telcos
Several of my recent blogs could be summarised with the expression ‘content is king’. I believe that the telcos are moving beyond their traditional areas of competition, such as network speed, and into an age where what they offer on … Continue reading
Posted in Current Affairs, Innovation, Technology, Telecoms
Tagged broadband, content, google, london zoo, network, nominet, Sky, telco, telecoms, wifi
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Telcos are focusing on content
I have often talked about the future for telcos being more focused on the content they provide rather than the number of free texts they offer to customers and a recent move by EE appears to be moving down this … Continue reading
Posted in Current Affairs, Customer Service, Strategy, Telecoms
Tagged broadband, channel, content, EE, free-to-air, netflix, network, telco, telecoms, tv, vodafone
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