Share this page
Search
-
Recent Posts
Matt on Twitter
Tweets by matt_sims1Categories
-
Join 303 other subscribers
- advertising
- agent
- amazon
- app
- apple
- award
- bank
- banking
- blog
- brand
- broadband
- bt
- call centre
- channel
- communication
- complaint
- contact centre
- content
- customer
- customer experience
- customer service
- custserv
- CX
- data
- EE
- energy
- engagement
- experience
- financial services
- forbes
- government
- high street
- hr
- innovation
- internet
- london
- loyalty
- marketing
- media
- mobile
- multichannel
- netflix
- network
- NOA
- olympic
- omnichannel
- online
- outsourcing
- phone
- research
- retail
- sales
- service
- shopping
- Sky
- social media
- social network
- social networking
- strategy
- survey
- technology
- telco
- telecoms
- teleperformance
- tripadvisor
- tv
- uk
- utilities
- virgin
- vodafone
Archives
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
Blogroll
Monthly Archives: January 2016
Robots Are Coming To A Retailer Near You
This post is by Liz Parry, Strategic Account Director at Teleperformance UK. New research by the consulting experts Deloitte suggests that an enormous chunk of the UK workforce will be automated by 2036 – including over 2 million retail workers. … Continue reading
Posted in Current Affairs, Customer Service, Innovation, Retail
Tagged davos, deloitte, fast food, future, restaurant, retail, robots, RPA, WEF
Leave a comment
Exploring the 2016 UK Customer Satisfaction Index
The UK Institute of Customer Service recently released the January 2016 UK Customer Satisfaction Index. This research is updated twice a year and explores the level and quality of customer service in the UK across various industry sectors, including both … Continue reading
WEF 2016: The Fourth Industrial Revolution
Later this week the World Economic Forum will meet at Davos in Switzerland for their annual gathering where business leaders and thinkers get together to consider the future – of business and society in general. The theme this year is … Continue reading
Posted in Current Affairs, Customer Service, Innovation, Strategy
Tagged AI, automation, davos, globalisation, innovation, IoT, outsourcing, RPA, strategy, WEF, World Economic Forum
Leave a comment
Will The Tech Giants Make Us Cut The Cord On Pay TV?
I have talked a lot about how content and innovation is the key to winning subscribers. I have also talked about how pay-subscription TV services such as Sky will come under increasing pressure as over-the-top streaming services become better and … Continue reading
Posted in Current Affairs, Customer Service, Innovation, Telecoms
Tagged amazon, apple, broadband, cable, content, HBO, internet, media, OTT, Sky, telco, telecoms, tv
Leave a comment
BT and EE Merger Approved: Good For UK Telcos?
So the UK Competition And Markets Authority (CMA) has cleared the merger of BT and EE after investigating the deal for six months. Several companies in the telco sector objected to this merger so what does this mean for the … Continue reading
Posted in Current Affairs, Customer Service, Innovation, Telecoms
Tagged 3, broadband, bt, CMA, EE, Hutchison, internet, M&A, merger, telco, telecoms, vodafone
Leave a comment
Hacking the Customer Experience
Hackathons have been around for over a decade in the tech industry, possibly longer if different terms are used. Basically, a group of techies get together and spend a period of time focused on fixing a single problem or creating … Continue reading
Posted in Current Affairs, Customer Service, Innovation
Tagged Disney, dropbox, hackathon, hacking, hr, innovation, marketing, Mastercard, the economist
Leave a comment