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Tag Archives: vodafone
No Need For Fear: Social Robotics And AI Can Create New Business Opportunities
Last year I read a fascinating book called “The End of Nice” by Richard Newton. The book explores how robotics and service automation are changing the society we live in and particularly how this will affect employment as we know … Continue reading
Posted in Customer Service, Innovation, Strategy, Technology
Tagged AI, atom bank, automation, hfs research, phil fersht, richard newton, robitcs, robot, robotics, RPA, social media, The End of Nice, vodafone
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BT and EE Merger Approved: Good For UK Telcos?
So the UK Competition And Markets Authority (CMA) has cleared the merger of BT and EE after investigating the deal for six months. Several companies in the telco sector objected to this merger so what does this mean for the … Continue reading
Posted in Current Affairs, Customer Service, Innovation, Telecoms
Tagged 3, broadband, bt, CMA, EE, Hutchison, internet, M&A, merger, telco, telecoms, vodafone
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Why Create Content When You Can Buy It?
One news story after another keeps on reinforcing that the landscape for telcos in the UK has shifted dramatically from offering the best deal on a phone line, to an Internet connection, to the best shows and content. As I … Continue reading
Posted in Current Affairs, Customer Service, Technology, Telecoms
Tagged content, internet, isp, media, netflix, telco, telecoms, tv, vodafone
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Contactless payment – direct from your phone
The mobile payment market is developing fast with Vodafone now taking a great leap forward in Europe that could become a game-changer. Previously, customers using the Vodafone Wallet have had to charge up an app in advance, so they can … Continue reading
Posted in Current Affairs, Customer Service, Telecoms
Tagged carta worldwide, contactless, NFC, payment, sim, telecoms, visa, vodafone, vodafone wallet
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Teleperformance Shortlisted for NOA Professional Awards
I am pleased to say that the Teleperformance UK team has been shortlisted for three different awards in the National Outsourcing Association (NOA) 3rd Annual Professional Awards. The shortlist was just announced yesterday and all those shortlisted will attend a … Continue reading
Thursday night’s forecast is sub-zero – with an emotional bite
‘Fortitude’ appears to have been a massive hit for Sky Vision – the international distribution arm of Sky. And I’m not surprised, I’ve been parked on the settee watching this new series with relish, and it really does come across … Continue reading
Posted in Current Affairs, Customer Service, Strategy
Tagged broadband, bt, bt sports, content, fortitude, netflix, quad-play, Sky, tv, virgin media, vodafone
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Will broadband M&A see a new breed of content providers?
As 2014 drew to a close, the media was endlessly covering the acquisition of EE by BT and exploring what it could mean for the broadband, mobile, and pay TV industries in the UK. I think that we are going … Continue reading
Posted in Current Affairs, Customer Service, Technology, Telecoms
Tagged broadband, bt, content, EE, internet, LG, M&A, quad-play, Sky, tv, virgin media, vodafone
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Telco M&A Speculation Heats Up in the UK
I recently wrote about market speculation that BT may be about to buy mobile network o2. The speculation has increased and there is a BT board meeting today with acquisitions on the agenda – Bloomberg reports that o2 is at … Continue reading
Posted in Current Affairs, Customer Service, Innovation, Strategy, Telecoms
Tagged broadband, bt, BT Sport, content, entertainment, internet, LG, Liberty Global, network, o2, Pay TV, premier league, Sky, telco, telecoms, virgin media, vodafone
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Speed + content = happy and loyal customers
Two recent news stories perfectly capture the road ahead for telcos and broadband providers in 2015. First is the news that Vodafone 4G customers can access NOW TV live and direct from from their handset – allowing access to content … Continue reading
Posted in Current Affairs, Customer Service, Strategy, Telecoms
Tagged 4g, broadband, content, internet, now tv, ovum, strategy, telco, telecoms, vodafone
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Is the future of faster broadband up above and down below?
I read recently that Vodafone are launching the first ‘aggregated’ LTE (long-term evolution) network, which will further boost their network coverage and 4G capabilities. As I have written before, this is about the network provider finding cost-efficient ways to improve … Continue reading
Posted in Current Affairs, Technology, Telecoms
Tagged bt, ESB, internet, Ireland, national grid, telecoms, vodafone
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