Monthly Archives: May 2016

Are Customers Forcing Companies To Change Industry?

Posted on May 26, 2016 by simondillsworth

I have often blogged about my view that great content is where the telecoms and Internet Service Providers are now focused. If you have seen any of my earlier blogs on this subject then you will know that I believe … Continue reading →

Posted in Current Affairs, Customer Service, Strategy, Technology, Telecoms | Tagged , , , , , , , , , , , | Leave a comment

Can The Retail Banks Fight Fintech By Improving The CX?

Posted on May 18, 2016 by richardnichollstp1

A major new research study by the European Financial Management & Marketing Association (Efma) has found that efforts by major banks to fight the threat posed by fintech to their retail business may have result in a better customer experience but … Continue reading →

Posted in Current Affairs, Customer Service, Financial Services | Tagged , , , , , | Leave a comment

Let your customer behaviours drive disruption and innovation

Posted on May 17, 2016 by simondillsworth

Amazon continues to amaze me with their innovative approach to business. As a customer-centric business, they are a prime example of how retaining a laser-focus on the needs of your customers will always be the driving force behind new innovation.  … Continue reading →

Posted in Current Affairs, Customer Service, Innovation, Uncategorized | Tagged , , , , , , , , | Leave a comment

An End To Cold Calls?

Posted on May 4, 2016 by simondillsworth

The Department for Culture, Media, and Sport has announced new legislation to control nuisance calls. Companies that cold call people, as part of a marketing or sales campaign, will no longer be able to mask their telephone number. Critics of … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , , | Leave a comment