Category Archives: Technology

Customers are defining how they contact you – work with them

This blog is by Stephen Pryce, director of business development at City Park Technologies. One of the most important changes to the customer service market in recent years is that it is now the customer that is firmly in control. … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Strategy, Technology | Tagged , , , , , , , , | 1 Comment

Superfast broadband – all over the UK

The UK general election campaign is now underway and one government promise, slipped out quietly a couple of weeks ago during the Budget, may have passed you by. The promise is to accelerate the rate at which superfast broadband is … Continue reading

Posted in Current Affairs, Customer Service, Technology, Telecoms | Tagged , , , , , , , , , | Leave a comment

Who pays for Internet infrastructure?

You plug in your computer or connect your phone to 3G or 4G and you are online – the information flows. But have you ever thought about who is providing the infrastructure that allows information to flow around the world … Continue reading

Posted in Current Affairs, Strategy, Technology, Telecoms, Utilities | Tagged , , , , , , , , , , , , | Leave a comment

Will broadband M&A see a new breed of content providers?

As 2014 drew to a close, the media was endlessly covering the acquisition of EE by BT and exploring what it could mean for the broadband, mobile, and pay TV industries in the UK. I think that we are going … Continue reading

Posted in Current Affairs, Customer Service, Technology, Telecoms | Tagged , , , , , , , , , , , | Leave a comment

Will customer loyalty depend on new payment systems?

The technology magazine Wired featured a story last month about the new Apple Pay payment system. The really interesting part of the story was a description of the Starbucks loyalty programme in the US. Starbucks has combined loyalty and payment … Continue reading

Posted in Current Affairs, Customer Service, Retail, Technology | Tagged , , , , , , , , , , , | Leave a comment

Will the BT-EE deal change telco content strategy?

The BT saga rolls on. Now it appears to be confirmed that they will takeover EE, the biggest mobile network in the UK. This would create a British giant by combining the largest landline network with the largest mobile network  … Continue reading

Posted in Current Affairs, Customer Service, Strategy, Technology | Tagged , , , , , , , , , , , , , | 1 Comment

Developing Rural Broadband Increases Customer Loyalty

In a recent blog I explored some of the potential routes to improving broadband speed across the country, but it seems that I forgot to mention the sea. BT has just completed a 250km subsea cable project that connects several … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Technology, Telecoms | Tagged , , , , , , , , , , | Leave a comment