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Blogroll
Tag Archives: EE
The Quest For UK Quad-Play
This post is by Richard Haddock, Strategic Account Director at Teleperformance UK. 2016 is already looking like an interesting time for the telco market in the UK. Big players are either coming together through various mergers and acquisitions – like … Continue reading
Posted in Current Affairs, Customer Service, Technology, Telecoms
Tagged 3, bt, EE, quadplay, Sky, talk talk, telco, telecoms, telefonica, virgin
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BT and EE Merger Approved: Good For UK Telcos?
So the UK Competition And Markets Authority (CMA) has cleared the merger of BT and EE after investigating the deal for six months. Several companies in the telco sector objected to this merger so what does this mean for the … Continue reading
Posted in Current Affairs, Customer Service, Innovation, Telecoms
Tagged 3, broadband, bt, CMA, EE, Hutchison, internet, M&A, merger, telco, telecoms, vodafone
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Is this the real value of the regulator?
It looks like BT cannot escape the gaze of telecoms regular, Ofcom. Last week Ofcom announced plans that will force BT to give physical access to their fibre-optic cables, allowing other operators to take direct control of the connections. BT … Continue reading
Posted in Current Affairs, Customer Service, Technology, Telecoms
Tagged broadband, bt, cable, EE, fibre-optic, isp, ofcom, openreach, telecoms, tv
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Will broadband M&A see a new breed of content providers?
As 2014 drew to a close, the media was endlessly covering the acquisition of EE by BT and exploring what it could mean for the broadband, mobile, and pay TV industries in the UK. I think that we are going … Continue reading
Posted in Current Affairs, Customer Service, Technology, Telecoms
Tagged broadband, bt, content, EE, internet, LG, M&A, quad-play, Sky, tv, virgin media, vodafone
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Will the BT-EE deal change telco content strategy?
The BT saga rolls on. Now it appears to be confirmed that they will takeover EE, the biggest mobile network in the UK. This would create a British giant by combining the largest landline network with the largest mobile network … Continue reading
Posted in Current Affairs, Customer Service, Strategy, Technology
Tagged acquisition, broadband, bt, content, EE, internet, mobile, Moodys, network, Pay TV, telco, telecoms, telegraph, tv
2 Comments
Will BT make Quadplay a success in the UK?
It was confirmed this week that BT is in early stage discussions to purchase a Telecoms operator – potentially either O2 or EE. If the industry commentators are right and the deal is as described then this confirms the view … Continue reading
Telcos are focusing on content
I have often talked about the future for telcos being more focused on the content they provide rather than the number of free texts they offer to customers and a recent move by EE appears to be moving down this … Continue reading
Posted in Current Affairs, Customer Service, Strategy, Telecoms
Tagged broadband, channel, content, EE, free-to-air, netflix, network, telco, telecoms, tv, vodafone
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Could British retailers learn from the phone networks?
I blogged recently about the collapse of Phones 4U and how the model of selling mobile phone contracts is changing. The biggest change is the decline of the third-party expert, able to advise on contracts from all the major networks, … Continue reading
Posted in Current Affairs, Customer Service, Retail, Telecoms
Tagged EE, high street, in-store, network, o2, online, phone, phones 4u, retail, showrooming, telecoms, vodafone
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What is the future for mobile phone retail in the UK?
UK phone retailer Phones 4 U has called in the administrator putting 5,596 jobs at risk today. It’s a tragedy for all those who work in the stores and for the British High Street in general as all 550 stores … Continue reading
Posted in Current Affairs, Customer Service, Strategy, Telecoms
Tagged administration, bankrupt, carphone warehouse, dixons, dixons carphone, EE, high street, mobile phone, network, phones 4 u, phones4u, retail, telco, telecoms, telephone, vodafone
2 Comments
Is it fair to charge extra for better #custserv?
What would you do if you called up the customer service line for your mobile phone operator and a voice offered you an immediate service if they could charge your bill 50p, or waiting for an available operator as a … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Telecoms
Tagged charge, customer service, EE, fairness, fee, premium, telco, telecoms
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