Tag Archives: apple

Scammers chasing customer data on social media

Posted on August 18, 2016 by richardnichollstp1

A recurring theme for everyone involved in managing the customer experience is how the number of channels used has dramatically increased in the past few years. Social networks and now mobile chat channels are increasing the ways that customers can … Continue reading →

Posted in Current Affairs, Customer Service, Social Media, Strategy, Technology | Tagged , , , , , , , , , | Leave a comment

Are Customers Forcing Companies To Change Industry?

Posted on May 26, 2016 by simondillsworth

I have often blogged about my view that great content is where the telecoms and Internet Service Providers are now focused. If you have seen any of my earlier blogs on this subject then you will know that I believe … Continue reading →

Posted in Current Affairs, Customer Service, Strategy, Technology, Telecoms | Tagged , , , , , , , , , , , | Leave a comment

Payments… Just Make It Easy For The Customer!

Posted on April 29, 2016 by simondillsworth

Pay with Amazon. Are these words now going to rival Pay with Paypal or Pay with Apple? I think so – for Amazon and their 285m users to enter payments is a significant event. Amazon has shown through their growth … Continue reading →

Posted in Current Affairs, Customer Service, Financial Services, Strategy | Tagged , , , , , , | Leave a comment

Will Customer Expectations Drive Fintech Faster?

Posted on April 19, 2016 by richardnichollstp1

I have written several thoughts about the growth in importance of Fintech in recent months and especially how it is set to transform the entire retail banking industry. By designing new financial services from the ground up and placing the … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Financial Services, Technology | Tagged , , , , , , , , , | Leave a comment

Will The Tech Giants Make Us Cut The Cord On Pay TV?

Posted on January 18, 2016 by simondillsworth

I have talked a lot about how content and innovation is the key to winning subscribers. I have also talked about how pay-subscription TV services such as Sky will come under increasing pressure as over-the-top streaming services become better and … Continue reading →

Posted in Current Affairs, Customer Service, Innovation, Telecoms | Tagged , , , , , , , , , , , , | Leave a comment

Apple Pay Launches in the UK

Posted on July 20, 2015 by richardnichollstp1

Apple Pay has arrived in the UK. I saw Pete Markey, the Chief Marketing Officer of the UK Post Office proudly demonstrating his Apple Watch on LinkedIn earlier this week – presumably paying for something by tapping his watch on … Continue reading →

Posted in Current Affairs, Customer Service, Financial Services, Innovation, Retail, Technology | Tagged , , , , , , , , , | Leave a comment

Your home is Alive! …and her name is Alexa

Posted on July 1, 2015 by simondillsworth

There has been much commentary about a future of ‘Connected Cities and Connected Homes’ and the launch of Amazon Echo is an exciting development that really does start to bring the home alive. Echo is a combined speaker and microphone … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Innovation, Technology | Tagged , , , , , , , , , , | Leave a comment

Will customer loyalty depend on new payment systems?

Posted on December 22, 2014 by brownsourcing

The technology magazine Wired featured a story last month about the new Apple Pay payment system. The really interesting part of the story was a description of the Starbucks loyalty programme in the US. Starbucks has combined loyalty and payment … Continue reading →

Posted in Current Affairs, Customer Service, Retail, Technology | Tagged , , , , , , , , , , , | Leave a comment

Making services innovation a reality today

Posted on November 11, 2014 by Matt Sims

Outsource Magazine and the consulting firm Alsbridge were recently looking for some examples of innovation so I thought I’d respond here on the blog with a few ideas. Innovation is a word that is used so often in product brochures … Continue reading →

Posted in Contact Centres, Current Affairs, Innovation, Strategy | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

Is every part of your company now customer-centric?

Posted on August 26, 2014 by williamvcarson

Forbes magazine recently published an interesting focus on marketing recently that explored various examples of customer service from companies such as Apple, Southwest Airlines, and Zappos. The focus of the piece was on marketing and how every good business can … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Social Media, Strategy | Tagged , , , , , , , , | Leave a comment