Tag Archives: government

Where Will Smart Energy GB Go Now?

Posted on July 10, 2015 by stuartmorristp

What will happen to the smart meter programme now that the chair of Smart Energy GB has been ousted? Baroness McDonagh found out in a call to the Energy Secretary Amber Rudd that her two-year stint is now over. McDonagh … Continue reading →

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How did the UK general election affect utility companies?

Posted on June 3, 2015 by stuartmorristp

The UK general election last month resulted in a surprise win for David Cameron’s Conservative party. After five years of coalition government, the UK has returned to a single party majority and the Prime Minister has a mandate to focus … Continue reading →

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Superfast broadband – all over the UK

Posted on April 1, 2015 by simondillsworth

The UK general election campaign is now underway and one government promise, slipped out quietly a couple of weeks ago during the Budget, may have passed you by. The promise is to accelerate the rate at which superfast broadband is … Continue reading →

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What is the value of customer service in a monopoly?

Posted on December 29, 2014 by veronicawardell1

An important justification for investment in customer service is that it is a competitive differentiator. If you serve customers poorly then they will purchase from your competitors in future, but what if you have no competition? It’s a far more … Continue reading →

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Frustrate your customers with poor experiences and benefit your competitors

Posted on July 18, 2014 by williamvcarson

Getting your customer service strategy right is really important. It’s not just a question of making sure the contact centre is ready to pick up some calls – we are now operating in an omni-channel, multi-device consumer environment where customers … Continue reading →

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UK government gets ready for the Internet of Things

Posted on March 17, 2014 by simondillsworth

The British government does not receive a lot of praise for forward-looking plans related to the Internet. The Prime Minister is more often in the technology press for his gaffes using Twitter, but a recent announcement should have received more … Continue reading →

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How smart are smart energy meters?

Posted on February 7, 2014 by Julia Gibbs

This post is by Stuart Morris, Strategic Account Director at Teleperformance UK. Smart meters have been around for some time now and most people appreciate the benefits. The customer feels they have more control over their utility use when they … Continue reading →

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TP to be included in more UK government procurement activity

Posted on May 16, 2013 by Rachel Robinson

I am delighted to announce that Teleperformance UK has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework. This means that Teleperformance will be included … Continue reading →

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Could hacking competitions help the public understand economics?

Posted on April 10, 2013 by Matt Sims

Last weekend the Indian government ran a very interesting experiment – a ‘hackathon’ designed to encourage economic growth in the country. The hackathon was a 32-hour competition where young software developers, designers, and filmmakers competed to win a cash prize … Continue reading →

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Welcome to 2013 – the year of the channel-shift

Posted on January 11, 2013 by Alistair Niederer

Happy New Year! I hope you had a fantastic holiday season and are now ready for all that 2013 holds. And what a year it is going to be! Over the past year or so I have focused a lot of … Continue reading →

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