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Tag Archives: CS
Are customers moving to mobiles for #custserv?
Earlier this year, Kate Leggett from Forrester published her top ten predications for customer service in 2014. One of them was particularly interesting to me: Trend 2: Customer Service Will Adopt a Mobile-First Mindset Customer service mobile applications remain nascent as … Continue reading
Posted in Current Affairs, Customer Service, Social Media, Telecoms
Tagged CS, customer service, custserv, facebook, forrester, kate leggett, messaging, mobile, sms, text, trends, viber, whatsapp
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