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Daily Archives: April 15, 2014
British customers don’t believe that the omnichannel is working
Marketing Week focused on customer service last week as one of their trending topics, in particular why and how customers will switch brands because of poor service. New research published in Accenture’s Global Consumer Pulse suggests that 53% of consumers … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged accenture, customer service, data, marketing week, multichannel, omnichannel, researchd, survey
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