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Daily Archives: March 19, 2014
Great #custserv where it is least expected
The customer service feedback pages in most newspapers are littered with horror stories about poor service and disasters where unsuspecting customers hand over their money and fail to receive the service they expected. What a pleasant surprise then to read about … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service
Tagged agent, airline, autonomy, booking, contact centre, customer, customer service, flymonarch, guardian, monarch, monarch airlines, service, travel
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