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Daily Archives: August 1, 2014
Getting Customer Service right is the strategic future for your business
The customer service function is the most important part of your business today – full stop. With companies like Ford and Jaguar Land Rover now declaring themselves ‘retailers’ first and foremost, this is not just some motivational mantra aimed at … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Marketing, Social Media, Strategy
Tagged customer experience, customer service, custserv, engagement, ford, hr, it, jaguar, land rover, marketing, multichannel, omnichannel, sainsburys, sales, united
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