Daily Archives: August 14, 2014

How finely-tuned is your customer service?

Posted on August 14, 2014 by richardnichollstp1

We have all seen the customer service revolution that has empowered the customer with new ways to dictate the way they choose to communicate with the organisations they are patrons of but some industries have embraced the revolution whilst others … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Innovation | Tagged communication, customer, customer service, custserv, dialogue, emotional intelligence, hr, ics, Jo Causon | Leave a comment

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Daily Archives: August 14, 2014

How finely-tuned is your customer service?

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