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Tag Archives: crisis
Banking crisis will create a new High Street
As the banking crisis loomed in 2007, lines formed outside branches of the Northern Rock bank. This run on the bank exacerbated the perilous state of the Rock’s cash flow crisis. Ultimately, the British government stepped in to prevent a … Continue reading
Posted in Contact Centres, Customer Service, Marketing, Technology
Tagged 2008, banking, branch network, credit crunch, crisis, customer service, david cameron, gordon brown, hbos, high street, lloyds tsb, northern rock, rbos, recession, retail, sainsburys, tesco, virgin
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