Tag Archives: post

Is Fulfilment The Key To The Retail Omnichannel?

Posted on April 22, 2015 by williamvcarson

This post is by Liz Parry, Strategic Account Director at Teleperformance UK. I read with interest a new report by research organisation Planet Retail just published in European Supermarket Magazine suggests that the answer to retail omnichannel success lies in … Continue reading →

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The last mile of customer service

Posted on November 20, 2013 by Matt Sims

Forbes magazine recently published an interesting feature on what they call the ‘last mile of customer service.’ The article focuses on the delivery process and how poor this can often be. It’s an area worth exploring. Think how much your … Continue reading →

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Paying to post on your Facebook wall

Posted on May 17, 2012 by Julia Gibbs

Would you pay to post items on your Facebook wall? Of course for most of us the answer is no, but Facebook has started getting clever about the things you do and don’t see. When you look at the news … Continue reading →

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