Tag Archives: friends

How can you manage a crowd in real-time?

Posted on May 9, 2013 by Matt Sims

I have always been interested in the psychology of group behaviour. Why do groups of people behave differently to individuals? This is something that’s very important in our business – working to represent brands to to public by managing their … Continue reading →

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , | Leave a comment

Lego show how to deliver great customer service – with ninjas

Posted on January 15, 2013 by Matt Sims

It’s not often that I see a conversation playing out on Twitter that ends up being analysed by Forbes a few days later, but it just happened this week. A seven-year-old British child lost one of his favourite Lego ‘Ninja’ … Continue reading →

Posted in Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , , , , | 1 Comment

Paying to post on your Facebook wall

Posted on May 17, 2012 by Julia Gibbs

Would you pay to post items on your Facebook wall? Of course for most of us the answer is no, but Facebook has started getting clever about the things you do and don’t see. When you look at the news … Continue reading →

Posted in Current Affairs, Marketing, Social Media | Tagged , , , , , , , , , , , , | Leave a comment

What will supermarket shopping be like a decade from now?

Posted on April 30, 2012 by Alistair Niederer

Social media is not just about Twitter. Of course, Twitter is where much of the online chatter about brands is taking place today so it is an enormously important network, but there is a difference between social media and social … Continue reading →

Posted in Careers, Current Affairs, Social Media, Technology | Tagged , , , , , , , , , , , , , | Leave a comment